A clear, considered approach to returns.

Eligibility

Food products are generally not eligible for return once delivered, because we cannot safely resell products after they leave our care.

If an item arrives damaged, incorrect, missing, or materially different from what you ordered, please contact us promptly so we can review the issue.

How to request support

Use our Contact Us page and include your order number, the name of the item, and clear photographs of any damage or issue where relevant.

Please reach out within 48 hours of delivery. This helps us investigate with our packing and delivery partners while the details are still available.

Review and resolution

We review requests individually. If we confirm that an item was damaged, incorrect, or missing, we may offer a replacement, store credit, or refund to the original payment method, as appropriate.

Approved refunds are initiated after review. The time taken for funds to appear can depend on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can only consider cancellation requests before the order has been prepared or dispatched.

Contact

For help with a return, refund, cancellation, or delivery concern, please send us a message through our Contact Us page.